Absolutely.
1. Refer 1 friend → +3 months free
2. Refer 3 friends → 12 months free
Both you and your friends benefit when they sign up using your email or WhatsApp as the referral.

Yes — all Ultra TV boxes come with a 1-year warranty for hardware faults (not user damage). Provide your name, email, purchase date, and service expiry; we’ll handle it for you.

Please check your spam/junk folder first.
If still not found, contact support with your order ID and email — we’ll resend your credentials immediately.

We provide free delivery, but note that some countries may add customs fees (usually €8–13), which are outside our control.

Ensure you are using the correct username and password from your activation email. If still failing:
1. Restart your router and device for 15 minutes (new IP).
2. Reinstall the app from Link: 1celtic.com/downloads
3. If issue persists, contact support.

Buffering is often caused by ISP throttling.
Try these steps:
1. Restart router and device for 15 minutes.
2. If in the UK or Spain, upgrade to No Block + VPN plan for peak-time stability.
3. Use a 5 GHz Wi-Fi connection if available.

Go to your device:
Settings → Device Preferences → Security & Restrictions → Disable “Verify Apps”
Then reinstall the Ultra app — this resolves the parsing issue.

1. Check the mute button on your remote.
2. On the box: Settings → Device Preferences → Sound → Select Formats = Auto
3. Ensure “Audio Pass-Through” is enabled.
4. If still no sound, reboot and test HDMI cable.

Default PIN: 0000
You can reset it in the Settings → Parental Control section of your Ultra XC app.

Install the Downloader app and use our short codes:
XC: 7324038
Smart: 857636
Or follow our quick YouTube fix: https://youtu.be/QZ1W4ZBdfN4